Enta.Net in Decline

Enta.net is a wholesale broadband provider that does not directly sell to the public, instead they use resellers to promote their services and provide basic support. Some reseller of Enta services include; Aquiss, ADSL24
UKFSN , Freeola, Titan, Valiant Internet, Norfolk Internet, Seriously Internet, Vivaciti Broadband, Blue Shift Internet, CHC Solutions and lots of others too.

I’ve been suffering from a lot of down time since my Internet provider Enta.net connections has been having serious issues since “upgrading” to a cheaper platform called IP Stream that BT owns. There has been prolonged outages once a week for the past 3 weeks. Each outage has been in excess of 12 hours per incident. Prior to changing to IP Stream Enta.net hardly saw any outages at all and those that occurred were mainly less than 2-3 hours tops.

The main problem Enta currently is that they have not put any back-up links in places and thus theres a single connection linking everything to together. This means if there’s a single optical cable cut then thousands of Internet customers lose their entire service for half a day at a time. The whole purpose of the Internet is that it should be able to adapt and not be tied to vulnerable to a single cut in a line. This means that Enta can be brought to its knees currently with a single cable break, 92,000 customers can lose their connection because Enta is too cheap to install the back up systems.

You cannot blame BT for the problem since its BT that recommend back-ups are put into to place before moving active customers on to IP Stream. I am staggered by my ISP’s complete incompetence and mismanagement since moving to the new platform.

I did something that I not done for along time. I rang up to complain because 3 times in 3 weeks and it being the same cable is just unacceptable. Its not the resellers fault, but for the fact they were able to supply any further information is concerning. It appears Enta are not being very forthcoming to their own suppliers.

What happened to once a great ISP? Enta is making a very bad name for itself and are flushing away all the good will they have built up over the past 3 years. I currently cannot recommend any Enta supplied ISP and I am myself looking into an alternative supplier.

I don’t download a great deal, though I enjoy to watch TV on-line sometimes, but sometimes I do work in the evenings on line. Without a reliable net connection I’m pretty much stranded.

I feel that the poor service of Enta has forced my hand into requesting a MAC code, though I currently have no idea what other ISP to move to in the same price range. I am looking for 20-30gig per month for less than £20 per month with UK based support. I’ve had my fair share of talking to pointless foreign call center and its just not worth the stress!

Its a shame Enta.net has chosen to abandom its customers like this. Its very disappointing.